Shipping & Delivery
We know you'll be eager to receive your charms so we aim to dispatch all orders within 24 hours. All orders are shipped by Australia Post and dispatched from our studio in Sydney. Once your order is on its way to you, you will receive a shipping confirmation email containing your tracking number.
Tracked shipping with pouch: AU$5.00. Transit: usually 2-7 days.
Tracked shipping with gift box: AU$7.50. Transit: usually 2-7 days.
Express Post: AU$15. Transit: Overnight (metropolitan areas).
Orders of AU$150.00 and over qualify for free Express Post shipping.
Important If your order is required to be delivered within 8 business days, we strongly recommend that you opt for Express Post.
Australia Post will hold items at your local Post Office for collection for two weeks, if attempted delivery is unsuccessful. If your order is not collected from them during that time they will return to sender. In the event that you don't receive your order when expected, please be sure to check with your Post Office within a fortnight of your order being placed as Australia Post notification cards are not always left. Items requiring to be resent will incur an additional shipping cost. As the buyer, it is your responsibility to provide the correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, refunds will not be provided. If goods are returned to us by Australia Post as undeliverable, a refund will be provided, minus our original shipping expenses.
If your delivery address is a business premises, please don’t forget to add the name of the business in the delivery address - delivery companies sometimes will not deliver to a business address with no company name.
To keep things simple and to ensure you're not faced with any unpleasant surprises at checkout, all of our shipping costs (as detailed below) are flat rate, no matter how many charms you wish to ship in the same order.
New Zealand Standard Tracked Airmail AU$15. Express International AU$35.
North America Standard Tracked Airmail AU$19. Express International AU$45.
Europe Standard Tracked Airmail AU$25. Express International AU$48.
Scandinavia and other selected countries Standard Tracked Airmail AU$30. Express International AU$60.
Orders of AU$150.00 and over qualify for free shipping (Standard Tracked Airmail).
Important Depending on your country's laws (most only impose duties on goods over a certain value) you may be charged an import duty. All import duties are the responsibility of the recipient, and we are unable to advise you whether import duties will be chargeable as they vary from country to country and are at the discretion of your country's customs officials. Please contact your customs office for this information. Estimated delivery times are provided by the shipping companies, while generally reliable, deliveries are not guaranteed to arrive within this time. Refunds will not be eligible on orders returned to us due to refusal to receive.
As the buyer/importer, it is your responsibility to provide the correct address/addressee and to be able to take delivery of your package. If either requirement is not met and your order is not delivered as a result, refunds will not be issued. If goods are returned to us by the shipping company as undeliverable, a refund will be provided, minus our original shipping expenses.
Estimated transit times for international destinations are provided by Australia Post but are not guaranteed. Generally speaking these timeframes are accurate but occasionally, for causes beyond our control, there are delays which we cannot be held responsible for, therefore if you have a deadline by which you need to receive your order, you order at your risk.
We dispatch orders promptly, normally within 24 hours.
Things get very busy throughout the postal network leading up to and beyond the Christmas/New Year period, resulting in transit times usually taking longer so please order as early as possible if your purchase is intended as a gift! Each year we provide delivery deadline dates on our blog in early December.
We do our utmost to ensure that the inventory of our website is well stocked, but may occasionally be unable to fulfil an order. Should this occur, we will let you know and dispatch will take place as soon as all items are in stock (usually within two-three weeks). If your order is urgent, please email us to check availability before placing your order.
All orders are presented beautifully in an elegant pouch or gift box and are thoughtfully packed to safeguard against damage in transit. Please note that multiple charms will be packaged together to keep environmental impact to a minimum. If you require your charms to be separately boxed or pouched, please request in the notes at checkout.
If your purchase is intended as a gift, we can send your charm/s to the recipient on your behalf, beautifully presented in a ribboned box with an optional gift card containing your personal message. All you need to do is let us know that your order is a gift in the Order Notes box during checkout, this is also where you can enter the wording for the gift card if you’d like to include one. Our packing slips do not display prices.
COLLECTION OF ORDERS
We’re sometimes asked if it is possible for a customer to pick up their order in person. Since Charmarama is an online only boutique, with no shop front, we regret that it is not possible for orders to be collected.
WHERE IS MY ORDER?
If your order is taking longer than expected to arrive, please first check the estimated transit times above. Then please check the latest tracking information by clicking on the tracking link in the shipping confirmation email sent to you at time of dispatch. If you did not receive this email, please check your junk mail. We’ll be glad to offer assistance, should you need it.
Please note that, if in the unlikely event your order is not received, it is important to contact us in good time after the expected delivery date - if more than three weeks has passed beyond that, it may no longer be possible to help as Australia Post will only investigate within a certain timeframe.