We provide efficient online only customer service, responding to emails usually within a few hours during our operating hours (9am – 5pm GMT+1 Monday to Friday). Please note that we are unable to offer telephone support at this time.
We will always respond to your email, if you haven't received a response from us within 24 hours, please check your email folders and please ensure that the necessary measures have been taken to prevent our reply being bounced back to us (as unfortunately occasionally happens).
Gold enquiries Please state SKU (item number) of the charm/s you're interested in and carat/colour (e.g. 9ct yellow gold), so that we can provide an accurate quote.